As the primary contact for our client user, you have to make notes on call log sheet and respond in a caring way when receiving calls and emails. Candidates with good communication skills and speaker both English and Chinese are preferred.
Who We Are
UKFCP Third Party Support Centre is established in March 2020 in Edinburgh for the fight against COVID-19. We aim to ensure a safer community for Chinese with great passion and dedication. We are now at the very CRUCIAL stage and we are looking for talents who could provide help for our community in your area and willing to address issues for the people in need.
Be part of us! https://www.ukfcp.com/ukfcp-support-centre
How to Apply Your Talents
- Provide general assistance to our national virtual Support Centre:
- Make notes on call log sheet and report form when receiving calls and emails
- Be able to respond in caring manner, particularly talking with elderly or potential victims or witnesses who report hate incidents / crime
- Redirect clients to relevant organisation for specific problems
- Keep Centre Manager informed of any serious/ high level cases in a timely manner
- Provide English-Chinese (Mandarin and Cantonese) interpretation
About You
- Trustworthy, organised, communicative and flexible with time
- Good command of verbal and written English and Chinese
- Team working and volunteer experiences are preferred
Benefits
- Work from home, with an energetic, caring and creative team
- A chance to safeguard local communities who have built the environment we enjoy living in
- Learn more about Chinese community in the UK
关于我们
UKFCP 英国华专会第三方援助中心于 2020 年 3 月在爱丁堡成立。面对严峻的新冠疫情,
我们致力于为英国华侨华人营造一个更安全的社区环境。我们目前正处于一个非常关键
的发展时期,如果您希望发挥自己的才能,并想作为社区的一份子守护我们的华侨华人,,
那就加入我们吧!https://www.ukfcp.com/ukfcp-support-centre
如何发挥你的才能
- 协助援助中心负责人提供高质量的日常援助服务,确保援助对象通过线上、电话及邮件
等形式获得支持及帮助: - 在事件报表记录所有来电及邮件
- 做到关怀沟通,尤其是面向长者及仇恨犯罪的受害者或目击者时
- 根据事件分类,帮助援助对象对接相应机构
- 及时向援助中心负责人汇报严重事件
- 提供中(普、粤)英翻译
我们希望你
- 值得信赖、有责任感、良好的组织和协调能力,善于沟通
- 良好的中英文口语及书面表达能力
- 有团队合作及志愿者经验为佳
你将收获:
- 与充满活力和创造力的团队一起工作,可在家办公
- 亲身保护英国侨胞及华人社区的重要经历
Tags: Administration and Office Work
Contact
Josephine HuaEmail: supportcentre@ukfcp.com
Tel: 07497 348182
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