Community Welfare Responder (CWR) volunteers are trained and equipped to support the Welsh Ambulance Service NHS Trust (WAST) delivery of urgent care for patients and service users in their community, across Wales. CWRs are enabled to provide clinical observations and welfare support to patients/service users. This is integral for strengthening the WAST contribution to community resilience.
The CWR is a trained volunteer who attends appropriate patients to provide more information to remote clinicians in our Ambulance Control Centres. This provides the remote clinician with accurate and up-to-date clinical information to inform clinical decision-making. The remote clinician will then supplement their clinical assessment with the clinical information provided by the CWR and determine the most appropriate care plan including pathways, such as primary care, community organisations or alternative care options.
The role of the CWR is an initiative, under the Connected Support Cymru project, and an integral part of our long-term strategic ambition in ‘Delivering Excellence’. The CWRs play a key role to ensure that patients receive the right advice and care, in the right place, every time.
The CWRs will be supported by the Support Officers. The Support Officers will provide training, be the central point of contact for CWRs, and provide logistical support to facilitate day-to-day operations. Like the CWRs, the Support Officers will contribute to building community resilience.
Tags: Community
Contact
Community Support & Volunteering TeamAddress:
Welsh Ambulance Services NHS Trust
Email: Amb_volunteer.CWR@wales.nhs.uk
Tel: 0300 131 1392
Mob: 0300 131 1392
Web: https://ambulance.nhs.wales/get-involved/community-welfare-responders/
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