Case work volunteer

The role is about supporting and listening to an individual and assessing their needs – this can include anything from helping them to complete a form, applying for funding for a wet-room or new white goods.

Caseworkers may also need to gather complex information and ask questions regarding finances and health conditions. You would be required to provide clear and precise information on these topics.

A RAF or forces background is not essential, and we welcome applications from all areas of the community.

Key skills description

Patience and Empathy

Capability of working with a wide variety of people

Good listener

Ability to maintain boundaries

Reliability

Good IT skills

Confidentiality

What’s in it for you

This is an opportunity to play a key role in helping the RAF Association deliver valuable support to members of the RAF community and their families. You will receive ongoing support provided by both the Volunteering and Case work Team. Upon completion of the training course, you will achieve a Level 2 Information and Advice qualification accredited through the AIM Qualification and Assessment Group. Further/refresher training is also available.

Requirements

To be over 18 years of age

A completed application form.

References

DBS (or equivalent) check

Interview

Tutor-led 2-day on-line training course.